On-Site vs. Remote Support – How to Choose

You’ll be charged more for an IT professional coming to your place of work (on-site tech support) than an IT professional controlling your computer online or helping you over the phone (remote support). Many tech support issues can be resolved remotely as long as your device boots up and can connect to the internet. Example remote services include:

• Computer tune-ups
• Virus and spyware removal
• Diagnostic services
• Software installation & troubleshooting
• Password reset
• Internet security

In most cases a technician will be able to connect much more quickly using remote support. So the question is can you potentially wait a day or so to have a tech come to your home or office? Or do you need them there ASAP?

We do our very best to be out the same day for onsite issues but due to schedule availability it may take 1-2 days to resolve your computer issues.